Frequently Asked Questions
Everything you need to know about your Hatley shopping experience.
What is Hatley's return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that final sale items are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout for faster delivery.
Are your products true to size?
Yes, our clothing generally runs true to size. We recommend consulting our detailed size guide found on each product page to ensure the perfect fit for you and your family.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping costs and delivery times vary depending on the destination.
How should I care for my Hatley garments?
Most of our items are machine washable. To maintain the quality of the prints and fabric, we recommend washing in cold water and hanging to dry or tumble drying on low.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.